Job Details

Salesforce Business Analyst – Field Service Management, Case Management, Call Center – Sunnyvale

Sunnyvale - Hybrid
Job #3790.
Posted 11/09/2023

This leading organisation is a real leader in it’s field! They now have a contract opportunity, to work in a hybrid role in Sunnyvale, California for a Salesforce Business Analyst with Field Service Management, Case Management and Call Center – this is a hybrid role based out of Sunnyvale, California for a 6 months contract in length and may extend. You will be onsite from Day one and it will then go Hybrid.

Job Details:

Job Details:

Applicants require the following background :


6-8 years+ as a Business analyst – ESSENTIAL

5 years+ supporting Field Service and Customer Support Business functions

Salesforce Field Service Management, Case Management and Call Center – ESSENTIAL

Strong communication skills

Salesforce certified

Salesforce and SAP integration – ESSENTIAL

Medical Device company experience

Service cloud

The role involves implementing new functionality, working with teams internally and externally, configuration, system changes, testing, documentation, requirements gathering, salesforce field service and customer support business functions and integration.

Rate – Negotiable

Please apply with an updated resume to or call +1 315 277 3100

Platform 6 Ltd is an international leader in Cloud and Technology Talent who specialise in recruitment within North America, Europe and the UK.

We provide recruitment services to a wide variety of companies from Consultancies to partners to end users on a permanent, contract and contract to hire basis, working across numerous Salesforce roles such as an Administrator, Developer, Consultant, Integration expert, Implementation specialist, Business Analyst, Project Manager, Program Manager, Tester, Architect, CRM Manager/Director, Trainer/Instructor, Sales, Marketing Automation expert, Technical Lead and many more.

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